Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (J-B AHA Press)
By Unknown Author.
Description
A comprehensive array of detailed, useful starategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: - establishing high standards of customer service- helping staff hear the voice of the customer- hiring customer service pros- helping staff cope better in a stressful environment- reducing anxiety to increase satisfaction - from Amzon
ISBN(s)
1556482302, 9781556482304
