Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success

By David Dee.

Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success

Description

Take one part detective, one part psychologist, and two parts psychic. Add a generous helping of patience, a healthy sense of humor, and concentrated listening skills, and you've got the makings for the perfect phone personality. To complete this recipe for success, you need Telephone Terrific! Facts, Fun, and 103 "How-To" Tips For Phone Success.Whether you're a customer service rep, salesperson, secretary, receptionist, telemarketer, or just anyone who conducts business over the phone, Telephone Terrific! will help you to brush up on the basics, to handle tricky situati...

ISBN(s)

0850132266, 9780850132267

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